a note about apologies from the New York Times, Jan. 30, 2017:
"Most times when we say, 'I’m sorry,' it’s for something trivial. But when it matters, watch your wording.
Psychologists and other experts say the best apologies are short and don’t include rationalizations or requests for forgiveness.
And 'I’m sorry you feel that way' really means 'I’m not really sorry at all.'"
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