“If you feel like blowing up at someone, wait at least 10 minutes, and then don’t do it.”

quotes from:

June Morris Created a No-Frills Airline

https://www.wsj.com/articles/utah-travel-agent-created-a-no-frills-airline-11628085600

Mr. Neeleman remembered a management tip she gave him: “If you feel like blowing up at someone, wait at least 10 minutes, and then don’t do it.”

June Morris also advised him:  "Avoid any signs of arrogance."

Morris Air was serving more than 20 Western cities when Southwest agreed to buy the carrier in 1993.