Assume Positive Intent

The May edition of Fortune Magazine asked 19 accomplished people what was the best advice they ever got. Here are some of them:

Michael Bloomberg, the mayor of New York, got his from his days at Salomon Brothers: "Always ask for the order, and second, when the customer says yes, stop talking."

Mark Hurd, the CEO of Hewlett-Packard, got his years ago from his days under NCR CEO Chuck Exley who was listening to an executive's presentation. At the end Exley said to the presenter: "Good Story, but it's hard to look smart with bad numbers." Hurd said he has reflected on that over the years, and says "deliver good numbers and you earn the right for people to listen to you."

Indra Nooyi, an India born woman and Chairman and CEO of PepsiCo, says her father was an absolutely wonderful man who taught her: always assume positive intent. Whatever anybody says or does assume positive intent.
She went on to say, "you will be amazed how your whole approach to a person or problems becomes very different. If you assume negative intent your anger goes up and your response is random. Assume positive intent and you listen, you're non defensive, and you seek to understand.

Sam Palmisano, the chairman and CEO of IBM, was told this but he has observed it. The most effective leaders, CEO's and head of state, which he has observed, don't make themselves the center of attention. They are respectful and they listen. This makes people comfortable; they open up and speak up.